Keeping the application sharp
Prompts drift, outputs change, and small adjustments make a big difference. Regular reviews keep your AI assistant performing the way it did on launch day — or better.
AI Consulting Service
Pricing: Monthly
Support & Maintenance
Going live is the beginning, not the end.
Going live is the beginning, not the end. AI applications need the same quiet care as any business-critical tool - small adjustments as things evolve, a steady hand when something unexpected surfaces, and someone who already knows the system when you have a question.
Inzen's Support & Maintenance service keeps that steady hand in place after go-live. A single monthly fee covers everything the application needs to stay healthy - proactive monitoring of the logs, minor adjustments as things evolve, small improvements as they become worthwhile and updates to the underlying models if a newer version genuinely improves how the application performs.
It also gives you a direct line to raise issues as they arise. No tickeet queues, no waiting to see if something qualifies for support. If something doesn't feel right, you tell us and we look at it.
Each month you receive a short health-check summary - how things are performing, anything worth noting and what small improvements would have the most impact next. Quarterly conversations to look further ahead: new capabilities worth exploring, potential new features worth planning for.
Support also protects continuity inside your team. When key staff are on leave, priorities shift, or internal ownership changes, the system still has an experienced external owner who understands how it was designed and why certain decisions were made. That continuity reduces handover risk and prevents avoidable regressions caused by rushed changes.
As your business evolves, the way people use the tool evolves with it. New document types appear, customer questions change, and small workflow assumptions stop being true. A support retainer gives you a structured way to keep the application aligned with reality rather than slowly drifting away from it over time.
It also creates a clear boundary between maintenance and new project work. Day-to-day reliability, minor improvements and sensible model updates are covered; larger feature requests are discussed openly, scoped properly and scheduled intentionally. That keeps both cost and expectations predictable for everyone involved.
Wthat falls outside of support & maintenance - major new features, architectural changes or new integrations - is always scoped and quoted separately. We will never quietly expand what we're doing without a clear conversation first.
A predictable monthly cost, a reliable point of contact and an application that stays healthy - without your team needing to think about it.
What we take care of, month to month
The everyday situations where having someone in your corner makes the difference.
When something breaks unexpectedly
A third-party platform updates and suddenly your integration stops working. We already know the system, so we fix it quickly and quietly — before your team notices.
Taking advantage of better models
A newer, more capable foundation model becomes available. We evaluate whether it improves your application and handle the upgrade if it does — no disruption, no guesswork.
Handling the busy periods
Demand spikes seasonally and your application needs to keep up. We adjust capacity and configuration so performance stays consistent when it matters most.
Staying ahead of AI regulation
The regulatory landscape around AI is still forming. We keep an eye on what’s changing and help you stay on the right side of it without it becoming a distraction.
A question that doesn’t need a new project
Something small comes up — a tweak, a question, a concern. You message us and we look at it. No scoping, no proposal, no waiting.
What You Gain
- Steady eyes on the system, so your eyes can be elsewhere
- Incremental improvements, not disruptive overhauls
- Problems caught early, before they become your problem
- Room to explore what's new, without risk to whats working
- Someone in your corner when a question needs a quick, honest answer
What's Included
- Ongoing monitoring of usage, errors and output quality
- A monthly health check - whats working, whats drifted and what to do next
- Small fixes and quiet improvements over time
- An optional quaterly conversation to look further ahead
Ready to get started?
Book a free 30-minute consultation. We'll help you understand whether Support & Maintenance is the right fit and exactly what it would look like for your business.